Smith and Associates Inc

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Recent Reviews for Smith and Associates Inc

I've been using Smith & Associates for years. Up front agents, making sure we have the coverage we need. I highly recommend them.

Being a first-time homeowner, I was very unfamiliar with the process. I was referred to Joanna Syzmanski by a co-worker and I could not be happier! I am thoroughly impressed with her knowledge and ease in answering all my questions and helping me to better understand the process. Joanna was awesome to work with, she did all the footwork to find me great coverage with rates. She even matched the coverage researching other companies and explained in detail the difference between each company’s policy. With her advice and guidance, I was able to choose the best for me. Thanks to Joanna and her expertise, the process was easy and stress free. I know I am only a new customer but can only speak great volumes to the service she has provided me!

Joanna Syzmanski is one of the top insurance professionals in the market. I have referred several of my clients to her because of her ability to shop various carriers to insure they are getting the best rate and maximum coverage to meet the client's needs. If she runs into a situation when the savings is not enough for the change she will advise the client to stay with the current carrier. She really cares about her clients and making sure they are protected.

We recently had a great experience with a MetLife auto claim that I thought I'd share with you. Our car was older and the damage significant, so when I first called MetLife about the claim the representative had asked that we go and clean out the car completely (including plates) at the local tow yard. This helped save us time as the car was eventually totaled ans we didn't have to go back to remove all personal items. MetLife took care of transferring the car from the facility it had been towed to to their storage free facility. They also offered to get us a rental car, which we declined at the time, but we were told we could be reimbursed a portion of that coverage if it wasn't used (nice to know). 

The estimator called me that week to let me know the car would be totaled and that another department would be in touch to issue a check. The next day I was contacted and informed of the process to follow to have the car's estimated value check sent to me. Just two days later a FedEx package arrived with the details of how they estimated the value of the car and they also reimbursed us for the new tires and brake pads we had just put on the car (just had to fax them receipts). All items I had to sign and send back, in a pre-paid FedEx envelope, were easily spelled out and highlighted. I then sent everything in the next day and within a week our check was in hand.

Since we chose not to get a rental car, MetLife also reimbursed us a portion of the rental fee we could have used. This check arrived next week.

All in all this process was as smooth as it could be, considering the circumstances. Everyone was friendly and asked often if everyone was OK.

I wanted to Thank You for all the help and advice you have given to me in setting up my business insurance. With all the options and different companies it is hard to tell what is really needed and who is a good company to go with. I feel I have found a good solid insurance company with an agent who provides top notch service in a very timely fashion. I will definitely be referring your office to everyone I know.

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