"We have been loyal customers for 15 years, since April 1997. We wanted to write a personal customer testimonial to let you know that we have really appreciated your Ganas Insurance Agency office taking care of our family needs during this span. In particular, we really appreciate the level of personal attention and care that your staff has provided.
Bernice was the first staff member that we dealt with at your agency. From the beginning, she has always made us feel at ease & comfortable and like she really cared about us even outside of our insurance needs. She is very knowledgeable and knows all facets of the insurance arena. Anytime we have needed her expertise she has always taken care of anything that has arisen.
Croshay assisted us tremendously when we added our teenage sons to our vehicle policy. She also helped to update our policy and found discounts which saved us money.
Audrey saved us! She is very professional, friendly, and compassionate. We received a letter stating that our home owner’s policy would be canceled for issues with the exterior of our house. We felt these issues were very minor and easily correctable. Although we immediately fixed these issues we had no recourse to prevent the closure of our policy. When we brought our concerns to Audrey she understood our point of view. She went above and beyond the call of duty and went to bat for us, based on past merit, and helped to keep our policy in good standing. We have a great rapport with Audrey.
We really appreciate the excellent relationship and customer service that your staff members have with their customers. We are very pleased & satisfied with your choice of employees and we wanted you to know how we felt about your office staff here in Valdosta, Georgia.
Having said all of this, we would without hesitation, recommend your insurance agency to anyone looking for an insurance company."