7588 Central Parke Blvd. Suite 219
Mason, OH 45040
Your level of service goes above and beyond in our opinion. You look out for our best interest. Something we have never experienced from previous agencies. Unknowingly our policy rates went up and we sent in our payment. But you took it upon yourselves to find better rates to save us money and let us know we would be getting a refund. You also informed us of a couple new coverages that you thought we may be interested in. One we accepted and one we didn't. We also recently referred our daughter to your agency. She couldn't believe the friendliness, help, personal attention, responsiveness and great rates she received for their new home policy and auto policy. Our experiences working with you all have been a blessing! Top notch!
It's become commonplace to view our casualty insurance as a commodity, measured primarily in terms of premium cost (I'm reminded daily that 15 minutes could save me 15% on car insurance). Premium cost is definitely a factor, but I've never received a separate bill for great service or tried to compute the value of my trusted relationship with Herb, Rachel & their team. It sometimes takes the occasion of watching your agents jump through hoops on a difficult claim to realize the true value of exceptional service. I've had the pleasure of working with EK for 40 years and appreciate their commitment to client relationships and dedication to doing business the right way.
“EK Insurance provides quality customer service that goes above and beyond what would be required. Our agent’s attention to detail regarding our needs makes us feel like more than just a client, more like a close friend. Thanks!”
Excellent service. Great communication. Outstanding claims service!