Livingston Insurance Agency

After the loss of our entire home and all of our belongs, Hanover Insurance Company, Jan Rogers, Darcy Lynch and their team were there for our family every step of the way.

Thankfully we escaped uninjured, but were left with nothing. We even lost some of our animals. Within hours of our devastating loss, their team was present to assist in establishing temporary living arrangements that were able to keep us close to the rebuilding process.

Jan, Darcy & Carolyn knew that this was an extremely difficult process for us and during the entire time put our family's needs first and could not have made the process easier.

We will forever be grateful for all the guidance and support that they have given to our family through this very difficult time in our lives.

Sincerely,

Bob & Janice Noto

June 2019

My first interaction with Jan Rogers and Livingston Insurance was in 2011. We had not even been his customer for a year when we had our first barn fire. The way that claim was handled definitely defined Jan's character in my mind. He was on site within a day and made sure we had everything we needed. He spent the following weeks checking in with us and letting us know how the process was going and what steps we needed to take. He helped to make a trying event on our lives as bearable as possible. Needless to say we have been loyal customers ever since.

In my personal experience I have had nothing but good experiences with Livingston Insurance. I was impressed by the amount of time and effort Mr. Rogers put into helping me to begin to understand what all that insurance mumbo-jumbo meant and what would be best for me. I have used his expertise to help me navigate my insurance needs at various milestones of my life. He provided guidance on renter's insurance when I first ventured out on my own; as well as life insurance when I married. Throughout it all I have always been impressed by how easy it has been to get in contact in Livingston Insurance. If I'm looking for guidance on which insurance is best, I call or text Jan's personal cell phone. If I have a technical issued I call the office and talk to Jenny of one of the other office stall. They are always helpful and understanding.

The reason I am writing this now is because in June of this year we had a second fire. After eight years with Livingston Insurance I thought I had an idea of what to expect. I was proven wrong, they exceeded all my expectations. The fire broke out at 3 that morning, the fire department left around 7 a.m. and Jan was there by 11 a.m. He spent hours with us as we worked to get operational. He helped to document everything and made sure we kept good records of the work we put into the repairs. The follow up was up to the same standard. Jan spent the following weeks going back and forth between us and the insurance company, getting documents and giving updates. Jan Rogers and Livingston Insurance Agency, Inc. have proven to be in my opinion both quality insurance and a good friend.

Skyler A. Barney

Member Butterville Farms LLC

October 2019

We first became clients of Jan Rogers in 1981 when he was associated with the Youngs and Linfoot Insurance Agency in Geneseo, New York.  As a young married couple, Jan provided us with life, auto and apartment insurance policies.  In 1991, Jan established the Livingston Insurance Agency and invited us to transfer our policies to his new agency.  As we had found Jan both attentive and responsive to our early needs, we moved our policies without hesitation. 

We bought our first home and started a family so turned to Jan to provide home owners’ insurance. As our children reached driving age, we depended on Jan to provide increased coverage for our growing fleet of vehicles while minimizing our out of pocket expenses.  Unfortunately, accidents happen.  When they did, we found Jan to be an understanding ear but also resourceful and knowledgeable as he provided direction for continued coverage and protection for us and our children.   

Today Jan holds policies on four of our vehicles, our primary place of residence, our vacation camp, and a boat.  Throughout the past 34 years, Jan and his team have provided us with exemplary insurance service.  We have never considered changing our insurance coverage due to the personalized and timely responses we have received from Jan and his staff.  Without hesitation, we would recommend Jan and The Livingston Insurance Agency Team to anyone seeking an insurance agency that will provide knowledgeable, customized and timely service.